RETURN, EXCHANGE, REFUND & CANCELLATION POLICY

At RELATIONSHIP, we are committed to delivering premium quality Men's Ethnic Wear. To ensure transparency and a smooth shopping experience, please read our Return, Exchange, Refund, and Cancellation Policy carefully before placing an order.

1. ORDER CANCELLATION

• Orders may be cancelled only before they are dispatched from our warehouse.
• Once an order has been shipped, cancellation requests cannot be accepted.
• To request a cancellation, please contact our customer support team as soon as possible after placing your order.

2. SIZE SELECTION POLICY

To help customers select the correct size, RELATIONSHIP provides:

• Detailed Size Charts
• Product Measurements
• Size Guide Information
• How-to-Measure Video Guidance

Customers are strongly advised to review the Size Chart and Measurement Guide before placing an order.

As accurate sizing information is provided, customers are responsible for selecting the appropriate size at the time of purchase. Providing clear sizing tools is a recognized way to reduce apparel returns and improve customer expectations.

3. SIZE EXCHANGE POLICY (5 DAYS)

We offer a One-Time Size Exchange within 5 days from the date of delivery.

Exchange requests will be accepted only if:

• The request is raised within 5 days of delivery.
• The product is unused, unworn, and unwashed.
• Original tags, labels, and packaging are intact.
• The product is returned in its original condition.
• The requested replacement size is available in stock.

Only one exchange per order will be permitted.

4. RETURN POLICY (5 DAYS)

Return requests must be raised within 5 days of delivery.

Returns will only be accepted in the following situations:

• Damaged product received.
• Manufacturing defect found.
• Wrong product delivered.
• Wrong size shipped by RELATIONSHIP.

To process a claim, customers may be required to provide:

• Order Number
• Product Images
• Packaging Images
• Unboxing Video (recommended)

RELATIONSHIP reserves the right to inspect and verify all claims before approving a return request.

5. REFUND POLICY

Refunds will be issued only after the returned product successfully passes our quality inspection.

Approved refunds will be processed within:

• UPI: 3–5 Business Days
• Bank Transfer: 3–7 Business Days
• Credit/Debit Card: 5–10 Business Days

Refunds will be made to the original payment method wherever possible.

6. COLOR & APPEARANCE DISCLAIMER

We make every effort to display product colors, textures, embroidery, and fabric details as accurately as possible.

However, actual product colors may vary slightly due to:

• Mobile screen settings
• Computer monitor settings
• Display brightness
• Photography lighting conditions
• Individual device color calibration

Minor variations in color, shade, texture, or appearance between website images and the actual product shall not be considered a defect, damage, or incorrect product.

Color differences can naturally occur because screen displays and lighting conditions affect how apparel colors appear online.

Therefore:

Returns, refunds, or exchanges will not be approved solely on the basis of slight color variation or appearance differences caused by digital display settings.

7. NON-RETURNABLE & NON-REFUNDABLE ITEMS

The following products are not eligible for return or refund:

• Products used after delivery
• Products without original tags
• Products that have been washed
• Altered or customized garments
• Products damaged by customer misuse
• Products returned after the 5-day period
• Clearance Sale Products
• Special Discounted Products
• Products rejected due to minor color variations caused by screen display differences
• Orders where incorrect size was selected by the customer after size information was provided

8. REVERSE PICKUP

• Reverse pickup will be arranged where service is available.
• If reverse pickup is unavailable in the customer's location, the customer may be required to self-ship the product.
• Approved claims for damaged or incorrect products may qualify for shipping reimbursement at RELATIONSHIP's discretion.

9. QUALITY INSPECTION

All returned products undergo a quality inspection.

RELATIONSHIP reserves the right to reject any return, exchange, or refund request if:

• The product shows signs of use.
• Tags have been removed.
• The product is returned in damaged condition.
• The request does not meet the terms of this policy.

Clear eligibility rules and product-condition requirements are considered a key element of effective ecommerce return policies.

10. CONTACT US

For Return, Exchange, Refund, or Cancellation assistance:

RELATIONSHIP

Men's Ethnic Wear

Nadiad, Gujarat, India

📧 Email: offer.relationship@gmail.com

📞 Phone: +91 9033734500

🌐 Website: relationshipeethnic.shop