SHIPPING POLICY
At RELATIONSHIP, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines our order processing, shipping timelines, delivery procedures, international shipping terms, and related conditions.
By placing an order on our website, you agree to the terms outlined below.
1. ORDER PROCESSING
- Orders are typically processed within 1–2 business days after successful payment confirmation.
- Orders are not processed or dispatched on Sundays and public holidays.
- During festivals, promotional periods, or high-volume sales, processing times may be extended.
Once your order is dispatched, tracking details will be shared via Email, SMS, or WhatsApp.
2. SHIPPING COVERAGE
RELATIONSHIP ships across India and selected international destinations.
Shipping availability may vary depending on courier serviceability and local regulations.
3. DELIVERY TIMELINES
India Orders
- Gujarat: 2–4 Business Days
- Metro Cities: 3–6 Business Days
- Other States: 4–8 Business Days
- Remote Locations: 5–10 Business Days
International Orders
- Estimated Delivery: 7–21 Business Days after dispatch.
Delivery timelines are estimates only and may vary due to customs clearance, courier operations, weather conditions, public holidays, government restrictions, or unforeseen circumstances.
4. SHIPPING CHARGES
India Orders
Shipping charges, if applicable, will be displayed at checkout before payment.
Free shipping promotions may be offered from time to time and will be clearly displayed on the website.
International Orders
International shipping charges are additional and are not included in product prices.
Shipping charges are calculated based on:
- Destination country
- Package weight
- Package dimensions
- Courier service selected
Applicable shipping charges will be shown during checkout or communicated before order confirmation.
International shipping charges are non-refundable once an order has been dispatched.
5. CASH ON DELIVERY (COD)
India Orders
Cash on Delivery (COD) may be available for eligible locations within India.
RELATIONSHIP reserves the right to disable COD for certain locations, products, or orders.
International Orders
COD is NOT available for international shipments.
All international orders must be fully prepaid before processing and dispatch.
6. PARTIAL PAYMENT POLICY
RELATIONSHIP does not accept part payments, advance bookings, installment payments, or split payments for international orders.
All international orders require 100% advance payment before dispatch.
7. ORDER TRACKING
After shipment, customers will receive tracking details via Email, SMS, or WhatsApp.
Tracking updates depend on courier systems and may occasionally take time to appear.
8. ADDRESS ACCURACY
Customers are responsible for providing:
- Correct Name
- Complete Shipping Address
- Valid Mobile Number
- Accurate Postal/ZIP Code
RELATIONSHIP shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect information provided by the customer.
9. DELIVERY ATTEMPTS
Courier partners generally make multiple delivery attempts.
If delivery fails because:
- Customer is unavailable
- Incorrect address is provided
- Contact number is unreachable
- Delivery is refused
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch.
10. CUSTOMS DUTIES, TAXES & IMPORT FEES
For international orders, customs duties, import taxes, VAT, GST, brokerage fees, and other government charges may be imposed by the destination country.
These charges are:
- Determined by local authorities
- Beyond the control of RELATIONSHIP
- Solely the responsibility of the customer
Product prices and shipping charges do not include customs duties, taxes, or import fees unless specifically stated otherwise. International shipping policies commonly disclose that customs duties and import taxes may be payable by the recipient and should clearly explain responsibility for these charges.